Southwest Tech is committed to maintaining a campus environment that enhances and supports student learning and achievement. In fulfilling this commitment, the college is responsive to complaints. However, in most cases the attempt should be made to resolve the issues with those involved first. An example is to discuss with instructors (when appropriate) and then the deans for something like academic issues. There may also come a time when an individual feels the need to address the issue at the next level.
File a complaint with Southwest Tech
First Step: Fill out the Southwest Tech Complaint Form
All complaints must first be filed with Southwest Tech using the Southwest Tech Complaint Form. A copy of the submitted information will be sent to the email provided for your records. Be sure to hit the Submit button at the bottom of the page when you complete the form and are ready to submit it. This form will be reviewed and forwarded to the appropriate party for action.
The Wisconsin Technical College System (WTCS) will only review complaints after an individual attempts to resolve the matter with Southwest Tech. WTCS will only review complaints at the state level in three categories as defined by the U.S. Department of Education:
- complaints that allege violations of Wisconsin consumer protection laws, including but not limited to false advertising
- complaints that allege violations of Wisconsin laws related to the licensure of post-secondary institutions
- complaints relating to the quality of education or other State or accreditation requirements
An individual who reasonably believes that a violation has occurred in one or more of these categories may file a signed, written complaint at the state level on the official WTCS Complaint Form.
Distance Education Conducted Across State Lines
Southwest Wisconsin Technical College (Southwest Tech) participates in the State Authorization Reciprocity Agreement (SARA). As a member of SARA, any current or former student of a distance education program offered by Southwest Tech may file a complaint with Wisconsin’s Distance Learning Authorization Board (DLAB) for Southwest Tech distance education activity conducted across state lines under specific and limited circumstances. For more information on the types of complaints handled by DLAB, steps to be taken before filing a complaint with DLAB, and the process to file a complaint with the DLAB, see DLAB’s student complaint process.
The handling of complaints, incidents, or grievances dealing with discrimination, harassment, or retaliation are also subject to review.
Southwest Tech does not discriminate on the basis of race, color, national origin, sex, disability, religion, gender identity, sexual orientation, age, or on any other basis that is prohibited by law in its programs and activities. The Equal Opportunity/Affirmative Action Officer has been designated to handle inquiries regarding non-discrimination policies. Call 800.362.3322, Ext. 2315 (TDD: 608-822-2072) or write Southwest Tech, 1800 Bronson Blvd., Fennimore, WI 53809.
View our Equal Opportunity Statement on the Publications page.