Southwest Tech offers a 40 hour certification for Emergency Telecommunicators. This course can either be taken for two associate degree credits or one non-degree credit.
Based on standards and guidelines developed by the International Academies of Emergency Dispatch (IAED), we will discuss issues relevant to one and two person communication centers and provide tips and recommendations on how to be a better call taker and dispatcher.
Topics covered include:
- Telecommunication Essentials/Roles and Responsibilities
- Call Management
- Proper Call Classification/Coding
- Legal Considerations
- Dispatch Stress
Open classes are offered once a year, or agencies can contract with Southwest Tech to offer the training at their department locations.